Here are the Top 20 Questions
1. What types of vehicles can you tow?
- We can tow a wide range of vehicles, including passenger cars, motorcycles, light-duty trucks, medium-duty trucks, and heavy-duty commercial vehicles. Depending on the vehicle’s size and weight, we use light-duty tow trucks for cars, medium-duty tow trucks for larger vans and box trucks, and heavy-duty wreckers for semi-trucks and buses.
2. What is the difference between light-duty, medium-duty, and heavy-duty towing?
- Light-duty towing is for smaller vehicles like cars and motorcycles, using wheel-lift or flatbed tow trucks.
- Medium-duty towing handles larger vehicles like delivery trucks or RVs, requiring medium-duty tow trucks with extended capacity.
- Heavy-duty towing involves big rigs, buses, and large commercial vehicles that require rotator wreckers or heavy-duty flatbeds.
3. What tow truck will be used for my car?
- For standard cars, a light-duty tow truck equipped with a wheel-lift or flatbed is typically used. The flatbed tow truck is often preferred for longer distances or to prevent damage to the car’s drivetrain.
4. How do you tow motorcycles?
- Motorcycles are towed using a specialized flatbed or a motorcycle trailer. These tow trucks have equipment that secures the motorcycle in place to prevent it from tipping over or being damaged during transport.
5. Can you tow RVs and motorhomes?
- Yes, we can tow RVs and motorhomes. For smaller models, we use medium-duty tow trucks, and for larger RVs or motor coaches, we employ heavy-duty tow trucks with high weight capacities.
6. What should I do if my car breaks down on the highway?
- First, move your vehicle to the shoulder or a safe spot, turn on your hazard lights, and call us immediately. We will dispatch a tow truck to your location. For highway breakdowns, we typically use a light-duty or medium-duty tow truck depending on your vehicle.
7. What is a flatbed tow truck and when is it used?
- A flatbed tow truck has a long, flat platform on which vehicles are completely lifted off the ground. It is used for cars that can’t be driven or have significant damage, motorcycles, and luxury vehicles to ensure a smooth and damage-free transport.
8. How do you tow semi-trucks and tractor-trailers?
- Semi-trucks and tractor-trailers are towed using heavy-duty wreckers or rotator wreckers. These trucks have the power to tow large, heavy vehicles and can safely recover overturned or jackknifed trucks.
9. What is a rotator wrecker and when is it used?
- A rotator wrecker is a specialized tow truck with a rotating boom that can lift and move heavy vehicles from difficult angles. It’s often used in heavy-duty recovery situations, such as accidents involving semi-trucks, overturned buses, or vehicles stuck off-road.
10. Do you offer roadside assistance, and what does it include?
- Yes, we offer a variety of roadside assistance services, including jump-starts, tire changes, lockout services, and fuel delivery. We use light-duty tow trucks equipped with tools for these specific tasks.
11. How do you handle towing after an accident?
- After an accident, we assess the condition of your vehicle and determine whether a flatbed or wheel-lift tow truck is needed. For severely damaged vehicles, a flatbed tow truck is usually used to prevent further damage during transport.
12. Can you tow large commercial trucks?
- Yes, we can tow large commercial trucks such as box trucks, dump trucks, and buses. For these jobs, we use medium-duty or heavy-duty tow trucks, depending on the vehicle size and weight.
13. What happens if my car is stuck in a ditch or off the road?
- For vehicles stuck in a ditch or off-road, we use a winch-out service to pull your car back onto the road. This service is performed with a medium-duty or heavy-duty wrecker equipped with a winch, depending on the size of the vehicle.
14. Can you tow my car if it’s all-wheel drive (AWD)?
- Yes, all-wheel drive (AWD) cars require a flatbed tow truck to avoid damage to the drivetrain. AWD vehicles cannot be towed with two wheels on the ground, which makes the flatbed the safest option.
15. What if my vehicle is lowered or has a custom body kit?
- For vehicles with low clearance or custom body kits, we use a flatbed tow truck with specialized equipment to safely load and transport your car without causing damage.
16. Do you offer long-distance towing?
- Yes, we offer long-distance towing for both personal and commercial vehicles. For long hauls, a flatbed tow truck is commonly used to ensure your vehicle is securely transported over long distances.
17. Can you tow trailers or boats?
- Yes, we can tow trailers, boats, and other towable equipment. For smaller trailers or boats, a medium-duty tow truck is used, while larger or heavier ones require a heavy-duty tow truck.
18. What do I need to do to prepare my car for towing?
- If your car needs to be towed, we recommend removing personal items from the vehicle, ensuring the emergency brake is off (if possible), and turning off the ignition. Our team will safely handle the rest. For most cars, a flatbed or wheel-lift tow truck will be used.
19. How do you tow electric vehicles (EVs)?
- Electric vehicles (EVs) are towed using flatbed tow trucks to avoid damaging the electric motor and drivetrain. EVs cannot be towed with wheels on the ground, making the flatbed the safest option.
20. What payment methods do you accept, and can I bill my insurance?
- We accept cash, credit cards, and sometimes payment via insurance claims. For insurance-related tows, we provide detailed receipts that you can submit for reimbursement. Our team will also work directly with your insurance provider if applicable.